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Privacy Policy

Your privacy matters to Vayu Travel Cloth Pvt. Ltd (the “Company”, “we”, “our”, “Travel Cloth” or “us”). This Privacy Policy explains how we collect, process, use, share and protect information about you. The Privacy Policy covers both “online” (e.g., web and mobile services, including any websites operated by us such as www.travelcloth.com “website” or Mobile Application as defined below, however accessed and/or used, whether via personal computers, mobile devices or otherwise) and “offline” (e.g., collection of data over telephone, or in person) activities owned, operated, provided, or made available by the Company. Our “online” and “offline” activities, in relation to facilitation of luggage management and baggage rental services, are collectively referenced as the “Services”. This Privacy Policy also applies to your use of interactive features or downloads that: (i) we own or control; or (ii) are available through the Services. BY ACCEPTING THE TERMS AND CONDITIONS (Insert the link of the Terms and Conditions here), YOU ALSO AGREE TO BE BOUND BY THE TERMS OF THIS PRIVACY POLICY. Please review the following carefully so that you understand our privacy practices. If you do not agree to this Privacy Policy, do not accept the Terms and Conditions or use our Services. This Privacy Policy is incorporated by reference into the Terms and Conditions also. If you use our Services it means that you have read, understood and accepted this Privacy Policy completely and absolutely. Our Privacy Policy sets out details of how we use the personal information you provide to us or we otherwise obtain about you. If you avail our Services and make a booking on our website/Mobile Application (“Booking/Order”) on behalf of any other person you must draw their attention to our Privacy Policy and it shall be construed that they also agree that we may process information relating to them in accordance with it and otherwise accept its terms. This Privacy Policy is a legally binding electronic agreement formed under the Information Technology Act, 2000 and the Rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the Information Technology Act, 2000. If you have questions about this Privacy Policy, please contact us through the email address provided on our website and/ or Mobile Application.


DEFINITIONS

Unless otherwise provided in this Privacy Policy, the terms capitalised in the Privacy Policy shall have the meaning as provided hereunder:

  • “Services” shall have the meaning of implementing the “Booking and/or Order” as previously defined and as defined in the Terms and Conditions
  • “Device” shall mean computer, mobile or other device used to access the Services.
  • Device Identifier” shall mean IP address or another unique identifier for the Device.
  • “Mobile Application” shall mean an application provided by us on the Device to access the Services.
  • “Mobile Device Information” shall mean the information we receive from the Device which includes details, orders/bookings, updates and uploads.
  • “Promotion” shall mean any contest and other promotions offered by us.
  • “Protected Information” shall mean such categories of information that could reasonably be used to identify you personally, including your name, e-mail address, ID Proof and mobile number or any other government provided Identity proof (KYC Document).
  • “TPSP” shall mean a third-party service provider.
  • “Usage Information” shall mean the information we receive about the customer or you as defined below.

WHAT INFORMATION DO WE COLLECT?

Information you provide to us

We may ask you to provide us with certain Protected Information. We may collect this information through various means and in various places through the Services, including account registration forms, contact us forms, or when you otherwise interact with us or when you are asked to upload the KYC Document. When you sign up to use the Services, you create a user account/profile. We shall ask you to provide only such Protected Information which is for a lawful purpose connected with our Services and necessary to be collected by us for such purpose.


The current data fields that might be requested for are:

  • EMAIL
  • NAME
  • ADDRESS
  • DATE OF BIRTH
  • MOBILE NUMBER
  • ID PROOF
  • HOTEL RESERVATIONS (If travelling to a Hotel)

We may also collect Financial Data (such as your credit card/debit card number, bank information, expiration date, and verification code). All the online payments take place through a third party payment gateway and we undertake the highest possible efforts to ensure that all such sensitive information is transacted over secure servers.


Information we collect as you access and use our services

  • In addition to any Protected Information or other information that you choose to submit to us, we and our TPSP may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with the Services (“Usage Information”). This Usage Information may include the browser that you are using, the URL that referred you to our Services, all of the areas within our Services that you visit, and the time of day, among other information. In addition, we collect your Device Identifier for your Device. A Device Identifier is a number that is automatically assigned to your Device used to access the Services, and our computers identify your Device by its Device Identifier.
  • In case of Booking/Order via call to the customer care or support, Travel Cloth may record calls for quality and training purposes.
  • Usage Information may be collected using a cookie. If you do not want the information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. Cookies can be disabled or controlled by setting a preference within your web browser or on your Device. If you choose to disable cookies or flash cookies on your Device, some features of the Services may not function properly or may not be able to customise the delivery of information to you. The Company cannot control the use of cookies (or the resulting information) by third parties and the use of third-party cookies is not covered by our Privacy Policy.

Information third parties provide about you

We may, from time to time, supplement the information we collect about you through our website or Mobile Application or Services with outside records from third parties.

Information collected by Mobile Applications/ Websites

  • Our Services are primarily provided through the Mobile Application/website. We may collect and use technical data and related information, including but not limited to, technical information about your Device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to such Mobile Applications/website.
  • When you use any of our Mobile Applications, the Mobile Application may automatically collect and store some or all of the following information from your mobile device (“Mobile Device Information”), in addition to the Device Information, including without limitation:
    • Your preferred language and country site (if applicable)
    • The manufacturer and model of your mobile device
    • Your mobile operating system
    • The type of mobile internet browsers you are using
    • Your geographical location
  • We may collect information about how you interact with the Mobile Application and any of our websites to which the Mobile Application links, such as how many times you use a specific part of the Mobile Application/website over a given time period, the amount of time you spend using the Mobile Application/website, how often you use the Mobile Application/website, actions you take in the Mobile Application/website and how you engage with the Mobile Application/website.
  • Information to allow us to personalise the services and content available through the Mobile Application/website.

USE OF INFORMATION COLLECTED

  • Our primary goal in collecting your information is to provide you with an enhanced experience when using the Services. We use your information to closely monitor which features of the Services are used most, to allow you to track your Booking/Order, view your Booking/Order history, check quotes, and to determine which features we need to focus on improving, including usage patterns and geographic locations and to determine where we should offer or focus services, features and/or resources.
  • Based upon the Protected Information you provide us when registering for an account, we will send you a welcoming email to verify your account/profile.
  • We use the information collected from our Mobile Application so that we are able to serve you the correct app version depending on your Device type, for troubleshooting and in some cases, for marketing purposes.
  • We use your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer our website(s). Your IP address is used to help identify you but contains no personal information about you.
  • We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our Services are temporarily suspended for maintenance, we might send you an email.
  • We may use the information obtained from you to prevent, discover and investigate violations of this Privacy Policy, Terms and Conditions or any applicable terms of service or terms of use for the Mobile Application/website, and to investigate fraud, chargeback or other matters.
  • We may use the information collected from you for purposes including but not limited to collecting feedback, responding to queries, comments and reviews, to facilitate the process of improvement and other updates in the Services provided.
  • We provide some of your Protected Information (such as your or assigned person’s name, pick up address, contact number) to our logistic partner who is assigned to your confirmed Booking/Order for your luggage transportation so that our logistic partner may contact and find you.
  • We also provide your information to others involved in the Booking/Order.
  • The Financial Data collected is used only to complete a transaction with you or solve any payment related disputes and we do not share any financial details such as credit card details or any other online payment methods chosen.
  • In addition, we may use your Protected Information or Usage Information that we collect about you:
    • to provide you with information or services or process transactions that you have requested or agreed to receive including to send you electronic newsletters, or to provide you with special offers or promotional materials on behalf of us or third parties and you can opt-out of receiving such communications from us at any time;
    • to enable you to participate in a variety of the Services’ features such as online or mobile entry sweepstakes, contests, or other promotions;
    • to contact you with regard to your use of the Services and, in our discretion, changes to the Services and/or the Services’ policies;
    • for internal business purposes;
    • for inclusion in our data analytics; and
    • for purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy.
  • We may use the information collected from you for targeted advertising. This involves using information collected on an individual's web or mobile browsing behaviour such as the pages they have visited or the searches they have made. This information is then used to select which advertisements should be displayed to an individual on websites other than our website(s). The information collected is only linked to an anonymous cookie ID (alphanumeric number); it does not include any information that could be linked back to a person, such as their name, address or credit card number.

HOW AND WHEN DO WE DISCLOSE INFORMATION TO THIRD PARTIES

We do not sell, share, rent or trade the information we have collected about you, other than as disclosed within this Privacy Policy or at the time you provide your information. Following are the situations when information may be shared:

When you agree to receive information from third parties

You may be presented with an opportunity to receive information and/or marketing offers directly from third parties. If you do agree to have your Protected Information shared, your Protected Information will be disclosed to such third parties and all information you disclose will be subject to the privacy policy and practices of such third parties. We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review the privacy policies and practices of such third parties prior to agreeing to receive such information from them. If you later decide that you no longer want to receive communication from a third party, you will need to contact that third party directly.


Third parties providing services on our behalf

We use third-party companies and individuals to facilitate our Services, provide or perform certain aspects of the Services on our behalf, design and/or operate the Services’ features, track the Services’ analytics, process payments, engage in anti-fraud and security measures, provide customer support, provide geo-location information of our customers, enable us to send you special offers, host our job application form, perform technical services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Services‘ features), or perform other administrative services. These third parties will have access to user information, including Protected Information to only carry out the services they are performing for you or for us. Each of these third parties are required to ensure the same level of data protection as us and are obligated not to disclose or use Protected Information for any other purpose.

Analytics TPSPs may set and access their own cookies, web beacons and embedded scripts on your device and they may otherwise collect or have access to information about you, including non-personally identifiable information. We use a third-party hosting provider who hosts our various sections and support sections of our website. Information collected within this section of our website by such a third party is governed by our Privacy Policy.


Co-branded services

Certain aspects of the Services may be provided to you in association with third parties (“Co-Branded Services”) such as sponsors and charities and may require you to disclose Protected Information to them. Such Co-Branded Services will identify the third party. If you elect to register for products and/or services through the Co-Branded Services, you shall have deemed to consent to providing your information to both us and the third party. Further, if you sign-in to a Co-Branded Service with a username and password obtained through our Services, your Protected Information may be disclosed to the identified third parties for that Co-Branded Service and will be subject to their posted privacy policies.


Contests and promotions

We may offer Promotions through the Services that may require registration. By participating in a Promotion, you are agreeing to official rules that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and/or likeness in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, you agree that your Protected Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfilment, and as required by law or permitted by the Promotion’s official rules, such as on a winners list.


Administrative and legal reasons

We cooperate with Government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, preserve, transfer and disclose your information (including Protected Information, IP address, Device Information or Geo-location data), to Government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate:

  • to satisfy any applicable law, regulation, or legal process;
  • to protect and/or defend the Terms and Conditions for online and mobile Services or other policies applicable to any online and mobile Services, including investigation of potential violations thereof;
  • to protect the safety, rights, property or security of the Company, our Services or any third party;
  • to protect the safety of the public for any reason;
  • to detect, prevent or otherwise address fraud, security or technical issues; and /or
  • to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.

When you share information

Protected Information may be collected and shared with third-parties if there is content from the Mobile Application that you specifically and knowingly upload to, share with or transmit to an email recipient, online community, website, or to the public, e.g. uploaded photos, posted reviews or comments, or information about you or your Booking/Order or Service that you choose to share with others through features which may be provided on our Services. This uploaded, shared or transmitted content will also be subject to the privacy policy of the email, online community website, social media or other platforms to which you upload, share or transmit the content.


Business transfer

We may share your information, including your Protected Information and Usage Information with our parent, subsidiaries and affiliates for internal reasons. We also reserve the right to disclose and transfer all such information:

  • to a subsequent owner, co-owner or operator of the Services or applicable database; or
  • in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process.

THIRD PARTY CONTENT AND LINKS TO THIRD PARTY SERVICES

The Services may contain content that is supplied by a third party, and those third parties may collect website usage information and your Device Identifier when web pages from any online or mobile Services are served to your browser. In addition, when you are using the Services, you may be directed to other sites or applications that are operated and controlled by third parties that we do not control. We are not responsible for the privacy practices employed by any of these third parties. For example, if you click on a banner advertisement, the click may take you away from one of our websites onto a different web site. These other web sites may send their own cookies to you, independently collect data or solicit Protected Information and may or may not have their own published privacy policies. We encourage you to note when you leave our Services and to read the privacy statements of all third-party websites or applications before submitting any Protected Information to third parties.


SOCIAL MEDIA FEATURES AND WIDGETS

Our online and mobile Services may include social media features, such as the Facebook Like button, and widgets such as a “Share” button, or interactive mini-programs that run on our online and mobile Services. These features may collect your IP address, photograph, which page you are visiting on our online or mobile Services and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our online Services. Your interactions with these features and widgets are governed by the privacy policy of the company providing them.


INFORMATION COLLECTED BY OTHERS

This Privacy Policy shall not cover the usage of any information provided by us or you to logistic partners and corporate or alliance partners as laid down in the Terms and Conditions while providing you the Services, or otherwise.


CHANGE OF INFORMATION AND CANCELLATION OF ACCOUNT

  • You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your Protected Information changes, or if you no longer desire our Services, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through the email address mentioned on our website or Mobile Application. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable.
  • You may also cancel or modify the communications that you have elected to receive from the Services by following the instructions contained within an e-mail or by logging into your user account and changing your communication preferences provided at the time.
  • If upon modifying or changing the information earlier provided to Us, we find it difficult to permit access to our Services to you due to insufficiency/ inaccuracy of the information, we may, in our sole discretion terminate your access to the Services by providing you a written notice to this effect on your registered email ID.
  • If you wish to cancel your account or request that we no longer use your information to provide you services, contact us through the email address mentioned on the invoice received. We will retain your Protected Information and Usage Information (including address) for as long as your account with the Services is active and as needed to provide you services. Even after your account is terminated, we will retain your Protected Information and Usage Information (including address, order history, and transaction history except for saved address book) as needed to comply with our legal and regulatory obligations, resolve disputes, conclude any activities related to the cancellation of an account, investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reason. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymized data will be solely for analytic purposes.

SECURITY

The Protected Information and Usage Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption and firewalls for protecting your information. However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet or wireless communication, and any information you transmit to the Company you do at your own risk.


GRIEVANCE OFFICER

Travel Cloth hereby appoints Support/customer care as the grievance officer for the purposes of the rules drafted under the Information Technology Act, 2000, who may be contacted at support@travelcloth.com. You may address any grievances you may have in respect of this Privacy Policy or usage of your Protected Information or other data to this email address.


CHANGES TO THE PRIVACY POLICY

From time to time, we may update this Privacy Policy to reflect changes to our information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Services prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices and any continued use of our Services and Mobile Application/website shall be deemed to be an acceptance of this Privacy Policy and any changes thereto.


ADDITIONAL WARRANTS BY TRAVEL CLOTH

Travel Cloth shall:

  • comply with all mandatory applicable laws, regulations and rules concerning data protection or privacy in relation to personal data processed by it for the delivery of the order.
  • maintain appropriate security systems in relation to data held by it to prevent unlawful or unauthorised accessing or use of data and the accidental loss or destruction of, or damage to, such data.
  • only process any personal data to the extent necessary for the pickup/delivery of the order.
  • hold data as long as is reasonably necessary.

By submitting any personal data to us the User consents to us using this data for our purposes (or its agents or subcontractors) performing their obligations under the relevant booking. In particular, the User consents to us sharing order data, including personal data, to any authorities if such is necessary for safety and security purposes as required in the frame of the clearance process or any other purposes. The User also consents to us sharing this data with any or all of our associates for valid purposes.

In relation to any data provided by you concerning a “Luggage” or third party in connection with a Booking/Order, you warrant that you have complied with applicable data protection laws including obtaining all necessary consents and approvals for the provision of such data to us and the processing by us of this data for the delivery of the Booking/Order and, where you have provided data concerning a third party in connection with a Luggage, then you warrant, represent and undertake that, as an agent on behalf of us,you have complied with all applicable data protection laws including providing the relevant data subject with all information in connection with the collection, transfer and processing of such data including, without limitation:

  • the identity of Travel Cloth as data controller;
  • the purposes of the processing, being in respect of the delivery of the Luggage;
  • the categories of data which the User will pass to Travel Cloth;
  • confirmation that the data is to be passed to Travel Cloth in connection with the pickup/delivery of the Luggage, including alternative pickup/delivery instructions received from you;
  • the mandatory or optional nature of providing data and the consequences in case of refusal to provide data;
  • the data subject's rights to access the data and request the rectification of inaccurate data or to oppose its processing for illegitimate purposes and contact details that may be used to exercise such rights. You will indemnify Travel Cloth in respect of all costs, claims, damages and expenses suffered or incurred by Travel Cloth in connection with your failure to comply with this condition.

In connection with the pickup/delivery of Luggage, Travel Cloth may use the services of subcontractors or agents and that data shall be transferred to them solely for the performance of their services in connection with such Order and in accordance with these Conditions. Forward all queries to support@travelcloth.com or call support at +91 9845226644