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Refund & Cancellation Policy


YOUR RIGHT TO CANCEL:

  • You may cancel your Bookings as follows:

    • Up to 1 day before Pick-up: No cancellation Fee

    • At the time of pick-up: The cancellation charges are 50% of Order amount.

    • After Pick-Up: The cancellation charges are 100% of Order amount.

    • On the Day of Delivery: The cancellation charges are 100% of Order amount. Customer needs to create a fresh order for the return of baggage to the original pick up location.

    • Note: Incorrect information given or filled will also warrant cancellation. No response from the location contact or customer at delivery location, after 15 minutes of waiting will be considered as cancelled after slot time schedule.

      • All refunds will be processed within 5-10 working days.
      • Cancellations must be made directly by logging in to your user account in our Website/App and selecting cancel order. Last minute email requests for cancellation may not be upheld due to service centre response times.
      • Bookings cancelled after Luggage has been collected are not eligible for a refund. Additional costs may apply to reschedule the Luggage.
      • Cancellations on offer/coupons will be based on the amount paid for the order/value of the order only.
      • Cancellation at the location or order Modification, especially subtraction of bags refunds will not be applicable for orders made from the use of coupons and offers.
      • Following a cancellation, we will send you an email confirmation to your registered email id/mobile number. Refund, if applicable, the booking amount through account credits within 7-10 days to your source mode of payment.

      • All refunds and cancellation related information and tracking can be viewed under ‘Manage Orders’


OUR RIGHT TO CANCEL:

  • We reserve the right to cancel your Booking/Order, if the Delivery Address provided at the time of Booking is not an existing dDelivery aAddress validated by us and we are unable to validate the address as a Delivery Address following your Booking. If we are unable to validate the address provided as a Delivery Address, we will notify you by email as soon as p

  • We also reserve the right to cancel your Booking in accordance with our Booking Policy set out in point no of these Terms and Conditions.


SUPPORT:
If you have any questions or queries relating to this Refund & Cancellation policy, or wish to report any violation of this Refund & Cancellation policy, and in case of any technical discrepancy you may contact us at +91 9845226644